Conclusion

Work makes the journeyman.

—Johann Wolfgang von Goethe

 

Finishing this book, like completing a great training or workshop, is not an event—it is the beginning of a process. You are now aware of the individual building blocks that make up effective communication; going forward, it is up to you to put those tools and techniques to work for you. As we have emphasized throughout this book, retention is the key to improving your personal communication, so review, rehearse, reprocess, and repeat these techniques and methods as much as possible. As any actor, athlete, or musician understands, the minute you stop honing your skills, you begin to regress. Without frequent practice, trumpet players lose their lip, pitchers lose their fastball, ...

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