Acknowledgements
First and foremost, I want to acknowledge all the support from my loving wife, who put up with far more than I promised, Margueritte, and my sons, Reid, Parker, and Grant.
I want to thank Todd Sattersten, Tim Grahl, Merridawn Duckler, and Kate Sage for their incredible help and support throughout the development process of this book. Also, my profound thanks to the tireless contributions and scrutiny from Paul Muller from HP, Paul Proctor from Gartner, Branden Williams from RSA, Dr. Tom Longstaff at Johns Hopkins University, Julia Allen from SEI/CMU, Adrian Cockcroft from Netflix, Christopher Little from BMC, Bob McCarthy, Lisa Schwartz from ITSM Academy, Jennifer Bayuk, Ben Rockwood from Joyent, Josh Corman from Akamai, James ...
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