Chapter 27
• Tuesday, October 21
I’m in a conference room with Patty, Wes, Chris, and John to share the progress Patty and I have made.
I begin by stating, “We interviewed Ron and Maggie, the business process owners on Dick’s company measurements slide. I’ve spent some time thinking about what we’ve learned.”
I dig out my notes and walk to the whiteboard, writing out, “Parts Unlimited desired business outcomes: increase revenue, increase market share, increase average order size, restore profitability, increase return on assets.”
Then I draw the following table:
Pointing at the whiteboard, I say, “The first column names the business capabilities ...
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