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The Phoenix Project by George Spafford, Kevin Behr, Gene Kim

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Chapter 7

When I get back to my desk, I’m looking for the Advil I usually keep on my desk when my cell phone rings. “Palmer here,” I say, rummaging through my drawers.

“Hi, Bill. It’s Stacy—Steve’s assistant. I’m glad I caught you. There’s a potential new board member in town named Erik Reid who needs to talk with all the IT executives. He’s wondering if you’re available for an hour right now.”

“Hang on a sec while I pull up my calendar,” I reply.

The screen resolution on this old laptop is so low that the weekly view is unusable. I switch to the daily view, and the screen goes blank as the laptop chatters and whirs.

I give up waiting and say earnestly, “Look, I know this is important, but can’t this wait until Monday? ...

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