INTRODUCTION
One can hardly pick up a magazine or a newspaper without reading a report that some company has doubled its productivity, increased efficiency five-fold, decreased error rates to Six Sigma, or increased profits by 60 percent—all due to—you've got it—teamwork!
Yet teamwork is one of those things that we seem to do more talking about than acting on. It seems we've moved into the 21st Century still trying to figure out how to build a highly productive team. We still ask: How can a team improve its effectiveness? and Can team building actually improve a team's performance?
The answer is yes. And this Second Edition of the Pfeiffer Book of Successful Team-Building Tools will help you with your team-building efforts in two ways. First, you ...
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