Part 1. Presentation and Discussion Resources
This opening section of the handbook contains recommended background reading intended mostly to provide a conceptual framework for managing conflict in the workplace. You can use the articles for self-education, as the basis for lectures, as handouts in a training session, or as helpful reading to pass along to individuals with particular problems.
In several of the selections you will discern a recurring theme: Managing conflict does not mean eliminating it so that smiling collaboration may reign eternal and supreme. In particular, managing conflict does not mean silencing arguments about the wisdom of initiatives born in the executive suite or even the efficacy of decisions reached by majority rule ...
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