How to Use This Resource
This handbook is intended to serve as a working resource for trainers and consultants who seek to help individuals, work teams, and organizations cope constructively with conflict. All of the material in it may be reproduced and used in training sessions and workshops. The presentations, experiential learning activities, and surveys included here are offered as a set of tools to select and employ in a wide range of situations.
It's a top-of-the-line tool kit. This handbook was compiled with an eye toward selecting the very best material on conflict management published in the thirty-year history of the Pfeiffer Annuals.
How do you use it? A few examples:
Situation 1
Suppose you're trying to help a work team whose members can't ...
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