Chapter 3.2. Cornerstones: A Measure of Trust in Work Relationships
Amy M. Birtel, Valerie C. Nellen, and Susan B. Wilkes
Abstract: Trust between co-workers in the workplace has been demonstrated to be a key component of effective management, organizational commitment, and job satisfaction. The Cornerstones Trust Survey can be used to assess the level of trust between individuals in organizational life and in work relationships. It measures three dimensions of trust: competence (the person's perceived ability to do the work), credibility (the person's consistency and predictability), and care (the other person's valuing of the respondent's needs and concerns).
Respondents answer fifteen questions regarding their level of trust for an identified ...
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