Chapter 1.1. The Art of Creative Fighting
H.B. Karp
Whether the particular setting is the family, the small group, the agency, or the business unit, training individuals to deal effectively with conflict requires a great deal of skill and awareness on the part of the facilitator. When training is unsuccessful in other areas of human resource development, such as communication, problem solving, or motivation, the worst that usually happens is that the situation does not improve with time; in other words, communication remains ineffective, problems are not solved, or productivity fails to increase. In dealing with conflict, however, the situation is quite different. A training error or an inappropriate intervention can make the situation immediately ...
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