The Pfeiffer Book of Successful Communication Skill-Building Tools

Chapter 34. Communication Audit: A Pairs Analysis

Scott B. Parry

Abstract: If we consider all the skills needed to succeed in our work and to enjoy life to the fullest, the ability to communicate effectively probably leads the list. Our desire to understand others and to be understood is one of humankind's most basic needs. Effective communication requires much more than grammar and vocabulary. Words such as trust, openness, respect, and empathy come to mind as qualities that must accompany the written or spoken message if it is to achieve its intended results. This audit enables respondents to assess their ability to communicate both within the workplace and within more intimate groups.

Introduction

Communication is the cement that holds an organization together; lack of communication can cause it to fall apart. This is true whether the organization referred to is a society, an organization, a department, a work group, a marriage, a family, a club, or a social group.

This Communication Audit enables respondents to identify the strengths and weaknesses that are characteristic of the communications in which they engage. Part One is an assessment of one's workplace and the "state of health" of the communication that comes from three sources within it: senior management, the respondent's immediate supervisor, and him-or herself. Part Two is an assessment of the quality of the interpersonal communications that regularly take place between the respondent and those closest to him or her—family, ...