Book description
The Pfeiffer Book of Successful Interpersonal Communication Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Interpersonal Communication Tools
· Provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training
· Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
· Offers inventories that include questionnaires and instruments that help trainees understand their own communication habits, measure the health of actual relationships, and shed light on communication practices within the organization
Table of contents
- Copyright
- Introduction
-
I. Presentation and Discussion Resources
- 1. Conditions That Hinder Effective Communication
- 2. The Lost Art of Feedback
- References
- 3. The Influence Continuum
- References
- 4. Communicating Communication
- References
- 5. The Johari Window: A Model for Eliciting and Giving Feedback
- 6. Using Personality Typology to Build Understanding
- References and Suggested Readings
- 7. Communicating organizational change Information Technology Meets the Carbon-Based Employee Unit
- References
- 8. Confrontational Communication
- 9. Assertion Theory
- References and Readings
- 10. E-Mail Basics: Practical Tips to Improve Communication
-
II. Experiential Learning Activities
- 11. In Other Words: Building Oral-Communication Skills
- 12. Poor Listening Habits: Identifying and Improving Them
-
13. Mixed Messages: A Communication Experiment
- 13.1. Goals
- 13.2. Mixed Messages Communicator Instruction Sheet
- 13.3. Mixed Messages Observer Instruction Sheet
- 13.4. Mixed Messages Listener Instruction Sheet
- 13.5. Mixed Messages Listener Instruction Sheet
- 13.6. Mixed Messages Listener Instruction Sheet
- 13.7. Mixed Messages Listener Instruction Sheet
- 14. Gestures: Perceptions and Responses
- 15. Time Flies: Negotiating Personal Effectiveness Through Assertion
- References
- 16. Resistance: A Role Play
- 17. Seeing Ourselves As Others See Us: Using Video Equipment for Feedback
- 18. Your Voice, Your Self: Improving Vocal Presentations
- 19. E-Prime: Distinguishing Facts from Opinions
-
20. Speed Up! Increasing Communication Skills
- 20.1. Goals
- 20.2. Speed Up! Reading Speed Transparency A
- 20.3. Speed Up! Reading Speed Transparency B
- 20.4. Speed Up! Reading Speed Transparency C
- 20.5. Speed Up! Reading Speed Transparency D
- 20.6. Speed Up! Reading Speed Transparency E
- 20.7. Speed Up! Reading Speed Transparency Aa
- 20.8. Speed Up! Reading Speed Transparency Bb
- 20.9. Speed Up! Reading Speed Transparency Cc
- 20.10. Speed Up! Reading Speed Transparency Dd
- 20.11. Speed Up! Reading Speed Transparency Ee
- 20.12. Speed Up! Writing Speed Transparency 1
- 20.13. Speed Up! Writing Speed Transparency 2
- 20.14. Speed Up! Writing Speed Transparency 3
- 20.15. SPEED UP! CONCENTRATION SPEED HANDOUT 1
- 20.16. Speed Up! Concentration Speed Handout 2
- 20.17. Speed Up! Concentration Speed Handout 3
- 20.18. ELA Section 2
- 20.19. Organizational Communication Issues
- 21. One-Way, Two-Way: A Communication Experiment
- 22. Pass It On: Simulating Organizational Communication
- 23. Red Light/Green Light: From Fear to Hope
- 24. Blivet: A Communication Experience
- 25. Analyzing and Increasing Open Behavior: The Johari Window
- 26. Work Dialogue: Building Team Relationships
-
27. Defensive and Supportive Communication: A Paired Role Play
- 27.1. Goals
- 27.2. DEFENSIVE AND SUPPORTIVE COMMUNICATION BACKGROUND AND ROLE-DESCRIPTION SHEET
- 27.3. Defensive and Supportive Communication Background and Role-Description Sheet
- 27.4. Defensive and Supportive Communication Background and Role-Description Sheet
- 27.5. Defensive and Supportive Communication Background and Role-Description Sheet
- 27.6. Defensive and Supportive Communication Background and Role-Description Sheet
- 27.7. Defensive and Supportive Communication Background and Role-Description Sheet
- 27.8. Defensive and Supportive Communication Discussion Guide
- 28. Mediated Message Exchange Exploring the Implications of Distance Communication in the Workplace
- Reference
- 29. Bugs: Improving Customer Service
- 30. Enhancing Communication: Identifying Techniques to Use with Diverse Groups
-
III. Inventories, Questionnaires, and Surveys
- 31. The Communication Climate Inventory
- References
- 32. Organizational Values and Voice Audit
- 33. Interpersonal Communication Inventory
- References
-
34. Communication Audit: A Pairs Analysis
- 34.1. Introduction
- 34.2. Administration of the Audit
- 34.3. Scoring and Interpreting the Results
- 34.4. Making Action Plans
- 34.5. Communication Audit
- 34.6. Part One: Communication with Supervisors
- 34.7. Part Two: Interpersonal Communication
- 34.8. Guidelines for Scoring and Interpreting Part One
- 34.9. Guidelines for Interpreting Part Two
- 34.10. Communication Audit Action Planning Samples
-
35. The Behavior Description
- 35.1. Development of the Instrument
- 35.2. The Instrument
- 35.3. Administering the Behavior Description
- 35.4. Behavioral Styles and Role Stress
- 35.5. Conclusion
- 35.6. Behavior Description
- 35.7. Behavior Description Scoring Sheet
- 35.8. Behavior Description Interpretation Sheet No. 1
- 35.9. Behavior Description Interpretation Sheet No. 2
- 35.10. Behavior Description Interpretation Sheet No. 3
- 35.11. Behavior Description Interpretation Sheet No. 4
- 35.12. Behavior Description Pattern-Association Sheet
- References
- 36. Cross-Cultural Interactive Preference Profile
- References
- 37. Organization Behavior Describer Survey (OBDS)
- References
- 38. The Negotiation-Stance Inventory
- About the Editor
Product information
- Title: The Pfeiffer Book of Successful Communication Skill-Building Tools
- Author(s):
- Release date: October 2007
- Publisher(s): Wiley
- ISBN: 9780470181805
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