Let’s go back to the very frustrating yet common issue of dealing with contractors for household projects. You set up an appointment with a contractor to give you an estimate for installing a new deck on your home. One contractor might keep that appointment, but never provides the estimate. You follow up and leave a message about the estimate, but never receive a return phone call. Another contractor might not even show up for the appointment to give the estimate in the first place! Another one provides the estimate, sets up the work plan, but then doesn’t show up to do the work. What on Earth is this all about? Why don’t people keep these basic types of commitments?