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The Performance Management Revolution

Book Description

Useful insights into proactively managing business success, from the boardroom to the front lines

The Business Performance Management Revolution shows business managers and executives that in order to improve performance of their business, they need to commit to an enterprise-wide system where everybody has access to the information they need to do their jobs most effectively, or as the author terms it, an "information democracy." And as the surest way to a democracy is a revolution, industry expert Howard Dresner offers invaluable advice on how to make it happen and how to ensure lasting results by rebuilding confidence and closing the gap between stakeholder expectations and actual performance.

Howard Dresner is a well known and respected authority in the areas of Business Intelligence and Performance Management. Among his many accomplishments, he served as Chief Strategy Officer for Hyperion and was a Research Fellow at Gartner.

Table of Contents

  1. Copyright
  2. Dedication
  3. Foreword
  4. Preface
  5. Acknowledgments
  6. 1. The Need for Change
    1. What's Wrong with This Picture?
    2. A Simple Model for a Simple Business
  7. 2. A Model for a Modern Management System
    1. Connecting the Cycle
      1. Rationalization
      2. Commitment
      3. Tracking
      4. Perspective
    2. Problems with the Status Quo
    3. Toward Better Processes: EPM and an EPM System
    4. The Management System at GreenCo
      1. Vision and Strategy
        1. Rationalization with Modeling
      2. Goals and Objectives
        1. Commitment with Planning
      3. Execution
        1. Tracking with Reporting and Monitoring
      4. Evaluation
        1. Perspective with Analytics
  8. 3. The Role of EPM
    1. EPM and Planning
      1. Unified Planning
      2. Dynamic, Real‐Time Updates
      3. Multitiered Aggregation and Granularity
      4. Integration with Enterprise Application and Data Sources
      5. Translation between Financial and Operational Metrics
      6. Enhanced Creation and Management of “What‐If” Models
    2. Planning as a Driver of Process Change
    3. EPM and Compliance
    4. Leveraging Compliance to Improve Performance
    5. How EPM Works from a User's Perspective
    6. Drivers of EPM Adoption
      1. Modeling as the Key to a Successful Growth Strategy
    7. A Broad Range of Motivations
    8. Toward Greater Accountability
  9. 4. Barriers to EPM Adoption
    1. A Multitude of EPM Approaches
      1. One Size Fits All
      2. A Thousand Flowers Bloom
      3. The Middle Ages
      4. Other Bad Behaviors
      5. Utopia
    2. Current State of EPM Tools and Technologies
    3. Endnotes
  10. 5. Draw an Accountability Map
    1. Using an Accountability Map as a Consensus‐Building Tool
  11. 6. Achieve Information Democracy
  12. 7. Build an EPM Center of Excellence
    1. Why You Need a Center of Excellence
    2. First Steps
    3. Roles and Responsibilities
    4. Reporting Structure
    5. Required Skills
    6. Funding
    7. Tasks
    8. Sustaining a Center
    9. Relating to Other Initiatives
    10. It's Worth It
  13. 8. Standardize and Consolidate EPM Tools
    1. Standardization
    2. Consolidation
  14. 9. Deploy an EPM System
    1. EPM System Components
    2. EPM Applications
      1. Financial Management
      2. Planning
      3. Modeling
      4. Dashboards and Scorecards
      5. Reporting and Analysis
    3. BI Platform
    4. EPM Environment
    5. Common Services
    6. The Power of Master Data Management
    7. The Future of EPM Systems
  15. 10. Comprehensive View of Performance Management
    1. Tenet #1: Finds Truth in Numbers
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    2. Tenet #2: Sets Accurate Expectations
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    3. Tenet #3: Anticipates Results
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    4. Tenet #4: Plans with Impact
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    5. Tenet #5: Achieves On‐Demand Visibility
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    6. Tenet #6: Delivers Continuous Performance Improvement
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    7. Tenet #7: Reports with Confidence
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    8. Tenet #8: Execute with Conviction
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcomes
    9. Tenet #9: Stands Up to Scrutiny
      1. Business Challenges
      2. Impact
      3. Solution
      4. Outcome
    10. A Culture of Accountability
  16. 11. Determine Your Immediate Priorities
  17. 12. A Model EPM Methodology
    1. Follow a Structured Methodology
    2. Envision an EPM Solution
    3. Implementation
      1. Analyze and Plan
      2. EPM Solution Selection
      3. Design
      4. Build
      5. Test
      6. Rollout
      7. Review
      8. Make Changes
    4. Education
    5. Change Management
      1. Ensure a Supportive Organizational Environment
      2. Ensure Sufficient Funding and Resources
      3. Obtain Employee Buy‐In
      4. Advice from the Trenches
      5. Prepare for Some (Pleasant) Surprises
  18. 13. Measuring Outcomes
    1. Provide Feedback
    2. Align Personal and Corporate Objectives
    3. Combine EPM and Enterprise Risk Management
    4. Anticipate Behaviors
    5. Reward the Right Behaviors
    6. Define Metrics that Drive the Right Behaviors
    7. Endnotes
  19. Afterword
    1. Different Thinking
    2. Connecting New Dots
    3. Resist the Status Quo
  20. EPM Resources
  21. Glossary