The Performance Appraisal Tool Kit

CHAPTER

4

Evaluating Results and Assessing Individual and Enterprise-wide Performance: A Report Card That Allows You to Measure and Raise the Performance and Productivity Bar

LET’S BEGIN THIS CHAPTER by immediately addressing the number one problem plaguing companies across America: grade inflation. We know that the path of least resistance is avoidance, and people generally avoid confrontation whenever possible. This all too human trend often finds its way into the annual performance appraisal process, where supervisors inflate grades to appease subordinates in an effort not to “demotivate” them. Unfortunately this practice creates documentation that subordinates’ performance met company expectations for the period, which makes it much harder ...