The Peon Book

Index

A

Attitude, importance of, 33

B

Birthdays, remembering, 20, 55–56, 63, 143–46

Boundary testing, 70

C

Catchphrases, 131–32

Change

allowing time for, 141–42

environment for, 147–49

of management style, 149–50

Communication

open, 23–27

vision and, 137–38

Contact management databases, 146

Creative performing, 100–112

D

Deceit, 14, 30

Disrespect, 33–34, 41

E

Empathy

definition of, 42–43

lack of, 43–50

showing, 50–52

Employees. See Peons

Equality, importance of, 34, 41–42

F

Fear

feedback and, 117–18

as motivator, 49–50

Feedback

fear of, 117–18

giving, 88–91, 96, 114

importance of quality, 115, 116

receiving, 3–4, 114–25

Focus, changing, 6–8, 62, 150

G

Goals

meaningful, 129–31, 136–37

of peons, focusing on, 62–64

setting realistic, 100–112