18.11. References

Center for Quality of Management, Concept Engineering. Cambridge, MA: 1991.

Cooper, Robert, Winning At New Products: Accelerating the Process from Ideas to Launch. Perseus Publishing: NY, 1986

Crawford, C. Merle and DiBenedetto, C. Anthony, New Products Management. New York: Irwin, 1999.

Dimetrosky, Scott, Khawaja, Sami, and Degens, Phil, "Best Practices for Online Survey Research." Quirk's Marketing Research Review pp. 36, 38-40 (January 2001).

Kraemer, Helena, How Many Subjects?: Statistical Power Analysis in Research. Beverly Hills: Sage Publications, 1987.

MacElroy, W., "The Democratization of Marketing Research." Quirk's Marketing Research Review, 22-23, 68 (February 2003).

Shiba, Shoji, Graham, Alan, and Walden, David, A New American TQM: Four Practical Revolutions in Management. Portland, OR: Productivity Press, 1993.

VVRC Research Systems, Inc., BrandMap Software. Downers Grove, IL: WRC Research Systems, Inc., 1996.

Brian D. Ottum is president of Ottum Research & Consulting, in Saline, Michigan. His practice is focused on new product development consulting and innovative market research tools. Ottum Research & Consulting serves clients in the packaged goods, durables, and high-technology industries. Prior to starting his own firm, Brian worked in new product development and international market research for Procter & Gamble. He holds a Ph.D. from the University of Utah, an M.B.A. from Xavier University and a B.S. from the University of Wisconsin. Brian ...

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