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The Patron-Driven Library

Book Description

Libraries in the USA and globally are undergoing quiet revolution. Libraries are moving away from a philosophy that is collection-centered to one focused on service. Technology is key to that change. The Patron Driven Library explores the way technology has moved the focus from library collections to services, placing the reader at the center of library activities. The book reveals the way library users are changing, and how social networking, web delivery of information, and the uncertain landscape of e-print has energized librarians to adopt technology to meet a different model of the library while preserving core values. Following an introduction, the first part begins with the historical milieu, and moves on to current challenges for financing and acquiring materials, and an exploration of why the millennial generation is transformational. The second part examines how changes in library practice can create a culture for imagining library services in an age of information overflow. The final chapter asks: Whither the library?

  • Provides a synthesis of current research on the impact of technology on behaviour, and connecting it with library services
  • Offers examples and practical advice for incorporating technology to meet user expectations and assess services
  • Suggests management techniques to overcome barriers to change and technology innovation

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. List of figures and tables
  7. List of abbreviations
  8. Acknowledgements
  9. About the author
  10. Introduction: patron centered libraries
  11. Part I: Libraries and library users changing with the times
    1. Chapter 1: From the White House conferences and the golden age of libraries to challenges forlibraries in the age of digital information
      1. Abstract:
      2. Lessons from the White House conferences on libraries and information services
      3. Rising costs and reduced budgets
      4. Consortia: power in numbers
      5. Big deals and rising serial costs
      6. Cautions against exclusive contracts
      7. Relationships between electronic publishers and librarians
    2. Chapter 2: A culture of technology
      1. Abstract:
      2. Millennials are different
      3. Millennials as plugged-in patrons
      4. Millennials as librarians
      5. Managing the generation gap
      6. A final word on the influence of technology
  12. Part II: The rise of the librarian: Service over collections
    1. Chapter 3: A focus on readers
      1. Abstract:
      2. Enhancing the user experience
      3. Digital libraries
      4. Mobile libraries
      5. Cloud computing
      6. Website design
      7. Searching motion and image: the next generation of indexing
      8. Collective intelligence
      9. The engaged librarian
      10. Social networking sites
      11. Practices, policies and privacy: three Ps for social media
    2. Chapter 4: Information literacy and social networks
      1. Abstract:
      2. A new model for research
      3. The new digital divide
      4. Teaching the web
      5. Collaboration and collective intelligence for learning
      6. Web 2.0
      7. Online tutorials
      8. The librarian as learning object
      9. Everyone who works here is a teacher
      10. The case for lifelong learning
    3. Chapter 5: Collaborative collections
      1. Abstract:
      2. Patron-driven acquisition (PDA)
      3. ILL purchasing
      4. The role of social media in acquisitions
      5. The economics of shelf-ready
      6. Building consortia collections
      7. The art of negotiation
      8. Best practices for contract negotiations with vendors
      9. Cold calls from vendors
      10. Negotiating with library administrators and staff
      11. Overcoming the fear factor in negotiations
      12. Provisions for contract changes
      13. SERU licenses for copyright and ONIX-PL for efficiencies
      14. The open source choice
    4. Chapter 6: The librarian as advocate
      1. Abstract:
      2. There used to be a librarian for that at News of the World
      3. Advocacy and marketing
      4. Memorable brand names
      5. Content marketing
      6. Marketing through social media
      7. Marketing ideas
      8. Reaching politicians
      9. Connecting advocacy, marketing and assessment
    5. Chapter 7: Metrics for decisions
      1. Abstract:
      2. Regional and national trends for measuring library performance
      3. Local assessment methodology
      4. Collection assessment tools
      5. Digital assessment
      6. Website analytics
      7. Usability studies
      8. Assessing social media
      9. Assessing services
      10. Return on investment
      11. Impact studies
    6. Chapter 8: The extensible library
      1. Abstract:
      2. The extensible library
      3. Bringing a sand box to the library
      4. Leveraging technology
      5. Single sign-on and proxies
      6. RFID, NFC and QR codes
      7. Access services: document delivery/ILL
      8. Espresso for print-on-demand
      9. Reference services
      10. Virtual reference services
      11. Technical services
      12. Electronic resource management
      13. The catalog and discovery tools
      14. Database and full-text sources
      15. Reference managers
      16. Link resolvers
      17. Google Scholar
      18. The library’s web presence
      19. Loyalty programs
    7. Chapter 9: Digital collections
      1. Abstract:
      2. E-formats for e-books
      3. E-books in libraries
      4. E-books for consumers
      5. Digitization in libraries
      6. Digital text formats
      7. Managing born digital collections
      8. Google, Microsoft and OCA digitization projects
      9. Preservation by digitization and digital preservation
    8. Chapter 10: Data repositories, open source and the library
      1. Abstract:
      2. Changing publishing models
      3. The library as publisher
      4. ISSNs, EISSNs, ISBNs and DOIs
      5. Digital repositories
      6. It’s all about the data
      7. Metadata for repositories
      8. The new math of open source
    9. Chapter 11: The new professional librarian
      1. Abstract:
      2. Non-traditional jobs for non-traditional librarians
      3. New jobs for digital librarians
      4. Using the web for career growth
      5. Managing the patron centered library
      6. The empowered workforce
      7. Managers for the engaged workforce
      8. Change management
      9. Encouraging a climate of assessment
      10. Finding money
    10. Chapter 12: Whither the library?
      1. Abstract:
      2. The library as architecture
      3. Accommodations for disabled patrons
      4. The facility as a learning commons
      5. The facility as a play space
      6. Collecting information on facility use
      7. Special collections: the jewels of the library
      8. The future of the library
  13. Conclusion
  14. References
  15. Index