The Patient Revolution

Chapter 6

Implementation Part 2

Back to the Blueprint

We've talked a lot about analytics now and have identified a lot of different areas in which analytics can help us. By now, you should have a pretty good idea of what health analytics is all about. Let's go back to the criteria we identified in Chapter 2. Remember, the whole purpose of human-centered design is to see issues through the customers' eyes and create solutions desirable to them. So it's important to always keep our customers, the consumers of the healthcare system, at top of mind.

The first two criteria we identified were motivation and adherence. How might we encourage individuals to be more motivated in achieving better health? And how might we ensure patient adherence to treatment plans?

Recall our findings from the blueprint: People lack motivation at all stages of healthcare; whether it's the motivation to go see a doctor, to stick to a treatment plan, or to follow up after a procedure, finding the motivation to engage with the healthcare system isn't something that comes naturally for many. And adhering to medications, meal plans, exercises, or other things can be even more challenging for many individuals. Think about the last time you tried changing a behavior or adopting a new habit. Maybe it was something like going for a run every morning, eating smaller portions, meditating, or just remembering to take your vitamins. You probably found that achieving long-term behavior change is an incredibly difficult ...