6.4. The Workshop
Several weeks after the ONA reviews, we conducted a workshop involving the entire department. This was the only formal training session we held during the project, and we limited it to a half-day. To some extent, this was driven by the department's low tolerance for such events, based on its unhappy experience with what were referred to as "shame and blame" workshops; but it was also driven by the practical fact that we could not disengage the entire department from its work for any longer than this.
The workshop had three objectives. The first was to make the business case for improving trust and collaboration between the subgroups. ITSec prides itself on being a hard-nosed technical and business organization, and so exhortations ...
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