6.3. Reviewing the Results with the Department
Our next step was to review the ONA results with the entire group, but initially we were not sure of the best way to do that. The findings themselves suggested that a departmentwide meeting would be unproductive because people would be unlikely to speak their minds. So, we conducted reviews with each subgroup in isolation. Happily, what started out as a workaround turned out to be one of the most fruitful elements of the entire trust-building process.
Each review meeting was two hours long. In the first hour, the consultant reviewed the departmentwide findings. This was a very factual, rather than judgmental, session—the consultant simply showed the diagrams and explained what the numbers represented. ...
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