12.6. Reaping the Rewards

Thanks to her thorough assessments of the unit's networks, Downing made a quick and smooth transition into her new role and was able to rapidly implement changes that yielded business results. For example:

Improved collaboration. Because Downing had deeper insight into where various types of expertise were housed in her unit, she could respond more quickly to requests for proposals and develop higher-quality proposals. This helped her triple the unit's reach into different client engagements. That is, the number of proposals that drew on staff from her unit or that listed staff from her unit as assets to be deployed should the work be won was tripled within six months.

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