10.5. Outcomes at the Cleveland Clinic and Resurrection Health
The Cleveland Clinic project implementation launch was enhanced by the use of message monitoring. We are convinced that the methods of engaging and monitoring physicians shaved several months off the acceptance timeline for the new information technology system.
In addition, message monitoring helped Resurrection Health Care achieve buy-in for its large-scale transformation. The connectors and brokers of the organization represented hundreds of leaders and thousands of employees through effective message monitoring and feedback loops. The organization was able to achieve simultaneous improvements in quality, service, and economics. Message monitoring was used throughout the project ...
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