8.3. Evaluation
We ran 20 Clinics in the United States and Europe, and more than 90 percent of those completing feedback forms indicated that they thought the Clinic would enhance teamwork. A substantial proportion also said that they intended to follow the action plan that their team had generated and expected that it would help improve the team's performance. More than 80 percent also recommended the Clinic to other teams. In fact, we received many more requests for Clinics than we could fulfill.
We had hoped to conduct some follow-ups with teams after they had instituted their action plans. However, such monitoring required a level of commitment and effort that was difficult to sustain after the Clinics had concluded and people had been assigned ...
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