1.3. Enhancing and Expanding the Community
We constantly seek feedback from the community. We use that feedback, which comes in a number of forms, both solicited and unsolicited, to shape our future actions. We also use the feedback and metrics collected from the online community as a measure of success. You have to know your community to keep it vibrant and engaged. We believe that both the Matrix and VTS have increased knowledge sharing, collaboration, and networking capabilities among VeriSign technicians. We've also witnessed the launch of additional subcommunities in the areas of quality engineering and software architecture.
We've enhanced the social networking and community-building capabilities and improved the usability of our platform. ...
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