7.4. Cross-Functional Team Design

The ONA results clearly showed that the ERP team was very isolated and disconnected from the rest of iNet. The effective integration of this team was absolutely necessary because it was responsible for databases used across the company. This team, which reported to the finance function, was populated with long-term employees who had implemented the ERP system 10 years earlier and had deep knowledge of the system. Its leader was a well-respected individual who was very protective of the team and played a gatekeeper role. In addition, she had been the project manager for every major change and upgrade to the system. Given the history, it's not surprising that this team had become so isolated from the rest of the ...

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