Chapter 6. BUILDING TRUSTED TIES IN A NEW ORGANIZATION
Joe Blasnales
People who work in high-tech fields have a reputation for being uncomfortable with "soft" topics. The reality is, though, that trust (a quintessential soft topic) is crucial to the success of any organization. Distrust is sand in the organizational gears; it makes it difficult for the organization to function in a unified fashion, impedes the flow of information, and requires managers continually to intervene to resolve conflicts. One of a manager's central tasks, therefore, is to nurture trust among employees. Trust building is always a challenge, but it's more so for a fledgling organization, especially one that comprises individuals with a history of tension and conflict. ...
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