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The One Minute Negotiator by George H. Lucas, Don Hutson

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CHAPTER 4Engaging the Treatment Process

Attitude Is Everything

Back in their seats, Eduardo and Jay had a moment for a short chat. Eduardo was clearly feeling more positive about things. “Jay, it is still too early to tell for certain, but it seems this guy is going to be okay. I am hoping that his easy process is as simple and quick as he says it is. I started out reading a negotiation book one time, and everything seemed so complex. Who can remember twenty-five or thirty things when you are under the gun?” Jay agreed with his friend, adding that if there was a way to reduce the mounting level of stress in all areas of his life, he was all ears. Eduardo teased, “Jay, that is scary, because you have some monster ears.”

After the break, Dr. Pat ...

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