About the Author
Bill Ferguson, VCI5, VCP5, CCSI, and MCT has been in the computer industry for more than 20 years. Originally in technical sales and IT consulting with Sprint, he made his transition to Certified Technical Trainer in 1997 with ExecuTrain. He now runs his own company, Parallel Connections, as an independent contractor and consultant based in Birmingham, Alabama, working worldwide for most of the national training companies and some regional training companies. In addition, he has written and produced many technical training videos and books. Bill’s aspiration is as follows: “My job is to understand the material so well that I can make it easier for others to learn than it was for me to learn. Toward that end, I strive to provide ...
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