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The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives, 2nd Edition by Michael Brazzel, Brenda B. Jones

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CHAPTER TWENTY-ONEWORKING WITH INDIVIDUALS IN ORGANIZATIONSCoaching, Facilitating Interaction with Others, and Strategic Advising

Edwin C. Nevis, Jonno Hanafin, and Mary Ann Rainey

The primary focus of organization development (OD) is to enhance the performance of an organization. The work is seen in the context of organizational mission and group targets. Yet organizations are structured so that individuals are responsible for groups of people or for coordination of effort of numerous employees. Thus, no matter what a given consulting contract may entail, implementation of the work always involves various kinds of interaction between practitioners and individuals. Since these individuals play a critical role as “linking pins,” the quality ...

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