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The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives, 2nd Edition by Michael Brazzel, Brenda B. Jones

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CHAPTER TWELVEA FRAMEWORK FOR CHANGECapacity, Competency, and Capability

Brenda B. Jones

Change in itself is a profound reality. Most organizations realize that the fast, ever-increasing rate of change they’re currently experiencing is a critical part of today’s business environment. And a permanent one. Yet, creating and institutionalizing responses to this rate of change in a way that truly aligns an organization such that it can achieve its mission and compete in its environment is a constant dilemma. This seems true from across all organizations—for-profit and non-profit. Change is occurring throughout all aspects of the organization such as in management practices and processes. The truth is that too many companies are hard-pressed to ...

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