Index
A
“A Company of Entrepreneurs”
Advertising
diversity in
word-of-mouth
African-Americans
Alaska gold rush
All stars. See Customer Service All-Stars
Alteration services
Amazon.com
Anniversary sale
Apple Computer
Appreciation
Ash, Mary Kay
Associated Dry Goods
B
Barnes & Noble
Best Apparel
Best’s Apparel
Black, Ray
Brands
Brator, Dan
Broadway-Hale Stores
Bullard, Bob
Burgess, Teresa
Busch, Sarah
Bush, George W.
Butler, David
Buyers
shoes
passion of
responsibilities of
C
Café Bistro
Call centers
Carlson, Hilda
Carter Hawley Hale
Carter, Ed
Celebrations
Chris Collinsworth ProScan Fund
Classic Café
Commissions
customer service vs.
empowerment and
standard
Communication
in person
internal system
open-door policy in
teamwork and
Compensation
commissions
hourly rate
packages
result-based
for top performers
Competition
goal setting and
motivation and
spirit of
teamwork and
Connect boards
Connect Soft
Contact Center
Core values
Corporate social responsibility
community contributions
customer loyalty and
employees input on
environmental programs
website
Cross-selling
Customer service
availability of
beyond sales
call center
comfort and
commissions vs.
core principle of
creating formula for
employees and
empowerment and
hiring for
historical commitment to
individualization of
initiation of
inspirational tales of
multichannel
reputation of
rules for
sale of
sales and
store department for
store layout and
support staff for
tailoring and alterations
teamwork in
Customer Service All-Stars ...
