Chapter 5. The Real Problem
"Hope has come to me many times with suggestions to improve our communication process and improve our culture and to address our people's concerns and, quite frankly, I have not listened well or acted. As a result, we have created far too many voids that have allowed negativity and morale problems to fester, ultimately manifesting into our current crisis. This is not a problem of a few negative bloggers. They're just a symptom. So is our battery problem. Our real problem is negativity and our negative culture, and we need to address this immediately."
"Got it," said Jim. "I'll get on this immediately."
"No, Jim," responded Dan. "I want Hope on this. You got that, Hope."
"Yes sir," she said as Jim glared at her and her heart sank. She volunteered enthusiastically, but deep down she felt like she couldn't even manage her own life, never mind helping Dan fix the company.
"That's great, Hope. I want you to put together a plan to address our negativity problem and our culture by Monday. I'll highlight it as part of the three-point plan we present to the media and also share a comprehensive, detailed plan with the board. So get started immediately, Hope, and I'll be in your office tomorrow to discuss this further."
Hope smiled as everyone in the room shook their heads in disbelief.
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