The New Supervisor's Survival Manual

Index

alignment, 75

appraisal, see performance appraisal

Barth, Tony

on effective supervising, 14

on goal setting, 78

on listening, 34

Berlin, Irving, on success, 197

Berra, Yogi, 87 brainstorming, 153–154

Carlyle, Thomas, on seeing situation at hand, 160

Chandler, Walt

on learning about company, 23

on work performance, 182

chronological analysis, 154–155

coaching, 166

development, 199

performance, 182–185

coercive work environments, 68

communication, 2, 3, 18, 93–108

barriers to effective, 93–94

case studies involving, 98–102

and credibility of speaker, 97–98

and goal setting, 75–76, 87–90

and problem solving, 159

responsibility for effective, 97

and teamwork, 102–106

varying approaches to, 97

worksheet on, 107–108

see also feedback; listening ...