8 Decision Making

No trumpets sound when the important decisions of our life are made. Destiny is made known silently.

—Agnes de Mille, American choreographer

Decision making is one of those ongoing activities that you now need to do in a very different way. As a supervisor, your decisions will face closer scrutiny—by your manager, your employees, and anyone who is affected by the choices you make. When you were an individual contributor, your decisions were probably less visible and less influential. Now other people will look closely not only at what you decide, but at how you make your decisions.

For Miller Curtain’s controller, John Horan, decision analysis is an important skill:

Part of my decision making process is first determining ...

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