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The New Social Learning, 2nd Edition by Tony Bingham, Marcia Conner

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Appendix: Social Media Governance

ORGANIZATIONS CONSIDERING DEPLOYING SOCIAL software for communication and learning are often concerned with how to govern its use. Should they be highly directive in their policies or trust people to use common sense? The most effective policies we’ve seen fall somewhere in between: comprehensive and educational, using the guidelines to coach employees through how they are expected to behave online and treating people as trustworthy.

Chris Boudreaux, a digital strategist and technologist, created SocialMediaGovernance.com, a site full of tools and resources to help managers and leaders with social applications. ...

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