Afterword

Now what?

Social media has arrived, regardless of your participation. People are social and will connect with the new technologies. You have two choices for involvement—get in the way or get on board.

Harnessing social media to facilitate the new social learning in the organization has only just begun. It takes intention to create a culture where learning is part of the fabric, core values, and infrastructure. Sure, we can learn by bumping into the obstacles we encounter in our work. Sure, people can and will learn when they must. However, the cultural shift that occurs when social learning is designed into the work process is life ...

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