Chapter 11. Think strategically
The past decade has introduced the term "knowledge worker" to the workplace. That likely makes you a "knowledge manager."
Employees at all levels are expected to think—to propose ideas and streamline production or customer service so the organization runs better. As a manager, your role is to devise strategic plans and communicate them dynamically to your team. These plans provide goals and direction for how you and your employees can effectively do your work for the organization.
Thinking strategically is a learned skill. You develop strategic savvy by asking smart questions, digging for answers, and looking past assumptions or "truths" that limit your perspective.
You've probably never given much thought to ...
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