The New Manager's Handbook

Chapter 1. The New Manager

Congratulations on joining the ranks of management. Your hard work has paid off, and now you have responsibility for supervising the work of others to help your organization achieve its goals. While your expertise and success in your work has likely contributed to your promotion to manager, you're probably aware that this new position requires a different set of skills—skills that require effective interaction with other people at work. These people include those you supervise, your peers, and the managers you report to.

There's an old joke that disgruntled employees sometimes tell each other. "You know the definition of manager, don't you?" "No, tell me." "A manager is the person who sees the visitors so everyone ...