Chapter 7. Decide and deliver
Now that you're a manager, you'll need to make more decisions than ever before. And you will probably wish you had more time, more information, and more guidance before making tough calls.
By developing a system for calm, rational decision-making, you'll gain confidence when operating under duress. You can decide quickly and deliver great results without backtracking, dallying, or leading others to question your judgment.
Decisions revolve around three steps: gathering facts, identifying options, and choosing the best one. Relevant facts can come from a range of sources, from employees to customers to activity reports and other quantitative measures.
Listing your full range of possible moves requires an open mind. ...
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