3From Profit to Democracy
Corporate Community Is the New Formof Organization Governance
A division manager of a large corporation I know (Steve) was struggling with a chronic dilemma. He was under pressure from senior management to increase his unit’s profits, but all attempts failed. Raising prices and cutting corners to lower costs merely irritated his clients as they began to feel gouged. Making greater demands of employees backfired because they felt overworked. And negotiating tough terms with suppliers and creditors also provoked resistance. After discussing the problem at length with Steve, I suggested that he might be focusing too exclusively on profitability—any goal can become elusive if one tries too hard.
The idea seemed to catch ...
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