CHAPTER ELEVEN
UnitedHealth Group Leverages Predictive Analytics for Enhanced Staffing and Retention
Judy Sweeney
Within the health-care industry, it’s safe to say that the human resources (HR) challenges can be as complex as they are numerous. While health-care organizations share many of the same staffing concerns as other types of industries, certain variables are unique to this sector. Indeed, the issue of hiring and retention in the health-care industry is a major concern because of a shortage of qualified medical personnel such as nurses. In addition, the 24/7, year-round nature of the industry creates unique full-time and part-time employment problems that need to be solved.
In addition, the high-stress nature of the profession means that ...
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