CHAPTER SEVEN
Impacting Productivity and the Bottom Line: Ingram Content Group
Wayne M. Keegan, Chief Human Resources Officer
The Ingram Content Group (ICG) is part of a long tradition of successful companies built by the Ingram family. Dedicated to helping content reach its designation by providing a broad range of physical and digital services, Ingram has been a partner to publishers, booksellers, and libraries for more than four decades. ICG leads the industry in physical distribution, supply chain management, and fulfillment services with access to all markets both domestic and international. On average, ICG ships 2.4 million units each week to over 85,000 customers from four distribution centers.
Employee turnover had been a chronic problem ...
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