PART V
Running a successful eBay business (Advanced selling part II)
Questions answered in this part
Chapter 29: Managing sales and customers
⢠How do I keep track of my eBay sales?
⢠How do I find customer details?
⢠How can I print an invoice?
⢠Can I automate customer communications?
⢠How do I provide good service?
Chapter 30: Accepting and tracking payments
⢠How do I manage PayPal payments?
⢠How do I process other payments?
⢠Can I automate the unpaid item process?
Chapter 31: Shipping and packaging
⢠What shipping services do buyers expect?
⢠How do I sell internationally?
⢠What is Click and Send?
⢠What packaging should I use?
Chapter 32: Reporting
⢠What kinds of reports does eBay provide?
⢠How do I download PayPal reports?
Chapter 33: Troubleshooting for eBay businesses
⢠What is a resolution claim?
⢠Can I end my listing early?
⢠What is VeRO?
⢠Can I ask a buyer to review their feedback?
Chapter 29
Managing sales and customers
In previous chapters we covered branding, listing design, marketing and promotions via eBay stores, and inventory management. You have all the necessary tools for getting your eBay business live on the site, and if youâve done your research and planning well, you should be seeing some of the fruits of your labour. From chapter 22, when we covered calculating profit, youâll remember that one of the highest costs any eBay business must consider is the investment of time. Once your operation is live, ...
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