Chapter 18
Troubleshooting for eBay sellers
If at any time during the listing and selling process you need help, donât hesitate to contact eBayâs Customer service team. More details can be found in chapter 1.
What to do if your buyer doesnât pay
Occasionally you may experience a buyer who wins an auction or buys your product and then fails to follow through with payment. You should contact your buyer via Messages to remind them politely to pay for their product. If payment has not been received within three to seven days, however, itâs unlikely the buyer is still interested. In this situation you should lodge a claim via the eBay resolution centre both for the refund of your final value fees and to alert eBay to your non-paying buyer.
Within the âSoldâ list of My eBay a link will automatically appear for Open unpaid item case/Cancel transaction to begin the claim process for qualifying (unpaid) items. eBay will send the buyer a reminder to pay and if they fail to do so will cancel the transaction on your behalf. Your final value fees will be credited to your account.
You can automate this process to begin after a specific number of days without payment. To do this, click My eBay at the top of any eBay page then click Site preferences. Under the âSelling preferencesâ heading look for âUnpaid item assistantâ, then click Show on the right. Click Edit to automate this process.
What to do if your item doesnât sell
Sometimes the products you list for sale may ...
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