Chapter 14

Accepting payments

As covered in chapter 7, there are a variety of payment methods you can accept as an eBay seller. When you’re receiving payments, it’s always a good idea to ensure the money has cleared into your relevant account before you send the product to the buyer. If there are any delays, you should communicate this to your buyer to set realistic expectations.

PayPal

PayPal, an eBay company, is one of the safest ways to accept payments when you sell items on eBay. Not only does it offer buyers peace of mind through its buyer protection scheme (which may cover buyers for up to $20 000), but it also means you as the seller need never share your bank or other financial details — all exchanges of funds are activated by revealing only your email address.

When a buyer pays with PayPal, the sold listing will automatically be marked as paid. You can also check your balance by logging directly into PayPal (at www.paypal.com.au) and clicking My account then Overview or History. Here you will see a list of all payments received and you can click Details to see more information about the transaction.

While your customers’ eBay and Paypal address should be the same, it’s always a good idea to ensure you send your products to the address your buyer enters as part of eBay checkout. To qualify for PayPal Seller protection sellers must post the item to the address the customer provides during checkout. To see more information about PayPal’s Seller protection ...

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