While I am absolutely certain that strangers are a necessity in business and in life, I am equally certain that friends, colleagues, family, and strangers are a necessity in bringing a book to life—by providing fresh ideas, powerful insights, important questions, confused stares, laughter, premium quality chocolate, and a lot more encouragement than I probably deserve. Given this, let me try my best to thank many people who, whether they realize it or not, have been particularly helpful along the journey that became this book.
First, a thousand thanks to a wonderful group of friends, colleagues, and customers who continue to stretch my thinking ...
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