The Moderator's Survival Guide

Index

Note: Page numbers followed by “f” denote figures; “t” tables; “b” boxes.

A

Acknowledgement tokens, 15–16

Acquaintances, 240, 241

Adjusting a research method, 53, 54

Agitated and annoyed participant

at product’s usability issues, 210b, 211

at prototype’s limited functionality, 201b, 202

at your neutral role, 204

Assists, 46b, 109, 118

direct assist, 110

diversionary assist, 47b, 110, 180, 293

vague assist, 110

Authority, aura of, 14

B

Backup participants, 65, 155, 285, 286

Body language, 30

moderator’s, 30, 39, 49–52

participant’s, 34t

Break, taking a, 26, 26t, 33, 52–53

Building engagement, 49–50, 50f

By the book style, 17, 18t–19t

C

Children, 96, 97

Clarifying a task/question, 44–45

Comfort, 13, 29t, 32–35, 34t

Compensation, 35, 284 ...