CHAPTER 7
The Reflector
We don’t see things as they are, we see them as we are.
Anaïs Nin
 
People love as self-recognition what they hate as an accusation.
Elias Canetti
 
AS LEADERS, WE ARE CRIPPLED IN OUR EFFECTIVENESS if we are unable to see ourselves clearly. Consider that, when going out for an important engagement, we nearly always look in the mirror to be sure we are properly put together for the occasion. Yet when it comes to our behaviors and actions and facial expressions—which arguably are much more fundamentally relevant to our effectiveness than whether our tie is straight or our hair in place—we fly blind most of the time.
Most of us, and this is often increasingly true at higher levels of power and authority, get precious ...

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