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The Mindful Coach: Seven Roles for Facilitating Leader Development: New and Revised Edition by Doug Silsbee

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OBTAINING AND LISTENING TO CLIENT FEEDBACK

Our clients are our best source of information on how we coach. They have a vested interest in our effectiveness, and they see us in action regularly. While we may find ourselves resistant to doing this, a proactive cultivation of feedback will help us make our coaching more valuable to each client and contribute to our professional development at the same time.
Your clients are also your customers, whether you’re a paid coach external to an organization, a manager coaching a subordinate, or an educator coaching a teacher. Most well-run businesses provide means for their customers to give them feedback. Complaint systems, customer satisfaction surveys, partnerships with customers to enhance service ...

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