ACCOUNTABILITY IN SERVICE
I have worked with some of my clients for years, and I know that the coaching has been valuable to them, but there have also been periods when we didn’t seem to be accomplishing much. I could reassure myself by saying, “Well, So-and-So seems to be happy, so she must be getting what she needs,” but while the absence of client complaints can be comforting, it’s not the best indicator that good coaching is taking place. In truth, there have been times when a client and I were, each for our own reasons, just going through the motions.
Because this kind of subtle collusion can sneak into the relationship, true service requires that although we recognize that the process of change can sometimes slow to a crawl, we build ...
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